Refund policy

At Sui Dhaga, we take pride in the quality of our products and want every order to reach you in perfect condition.

Please read the following policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following cases:

  • The product received is damaged or defective.
  • You received a wrong product, wrong size, colour, or design compared to your order.
  • The product received is significantly different from what was displayed or described on our website.

For eligible returns, please contact us within 48 hours of delivery.

Products must be unused, unwashed, and in their original condition with all original tags and packaging intact.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been washed, worn, altered, ironed, or damaged after delivery.
  • Products with removed or damaged tags.
  • Products damaged due to improper use or care.
  • Returns requested after the applicable return period.
  • Products ordered incorrectly due to customer error, unless otherwise approved by Sui Dhaga.

Since our products may include made-to-order / print-on-demand designs, certain products may not be eligible for return or exchange unless they are defective, damaged, or incorrectly delivered.

3. Size-Related Returns

Please check our Size Guide carefully before placing your order.

If you have selected the wrong size while placing the order, return or exchange may not be available for made-to-order or print-on-demand products.

If the size received is different from the size ordered, please contact us within 48 hours of delivery.

4. How to Request a Return

To request a return, please contact us through our official customer support channel with:

  • Order ID
  • Customer name and contact number
  • Reason for return
  • Clear photographs of the product
  • Unboxing video, if available

Our team will review the request and confirm whether the product qualifies for return.

Do not send any product back without receiving confirmation from Sui Dhaga.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

After verification, we may provide:

  • A replacement product, or
  • A refund, depending on the situation and availability.

For verified damaged or incorrect orders, Sui Dhaga will bear the applicable return shipping cost.

6. Refund Policy

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the order, wherever technically possible.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

7. Cancellation Policy

Orders can be cancelled only before they are processed for production or dispatch.

Once an order has entered production or has been shipped, cancellation may not be possible, particularly for customised, made-to-order, or print-on-demand products.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

8. Exchange Policy

Exchange requests are subject to product availability and eligibility.

For defective, damaged, or incorrectly delivered products, Sui Dhaga may provide a replacement after verification.

For customer-selected wrong sizes or other customer errors, exchanges may not be available for made-to-order or print-on-demand products.

9. Return Shipping

For products returned because of a verified defect, damage, or incorrect fulfilment, Sui Dhaga will arrange or reimburse the applicable return shipping, as determined by our support team.

For returns approved for other reasons, the customer may be responsible for return shipping costs.

10. Refund Exceptions

Refunds may be denied if:

  • The product does not meet the return conditions.
  • The product has been used, washed, altered, or damaged by the customer.
  • The return request is made after the applicable return period.
  • The product was damaged due to improper handling or care after delivery.
  • The customer refuses delivery or returns the parcel without contacting us, except where applicable under law.

11. Important Note

We strongly recommend recording an unboxing video when opening your parcel. This can help us verify claims related to missing, damaged, or incorrect products.

This policy is intended to provide a fair and transparent return and refund process while protecting both our customers and Sui Dhaga.

For any questions regarding returns, exchanges, cancellations, or refunds, please contact our customer support team.

Sui Dhaga
Wear Your Story.