Shipping policy
At Sui Dhaga, we carefully pack every order and work to ensure that your products reach you safely and on time.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing your order.
As some of our products are made-to-order / print-on-demand, processing may take approximately 2–5 business days before dispatch.
Orders placed on weekends or public holidays may be processed on the next working day.
2. Shipping Time
After your order has been dispatched, the estimated delivery time is generally:
- Metro Cities: 2–5 business days
- Other Locations: 4–7 business days
- Remote / Extended Service Areas: 5–10 business days
Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Sui Dhaga may offer free shipping or promotional shipping offers on selected products or orders.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing your tracking details.
You can use the tracking information to monitor the status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
5. Delivery Address
Please make sure that your shipping address, phone number, PIN code, and other delivery details are correct before placing your order.
Sui Dhaga will not be responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Incorrect PIN code
- Incorrect contact information
- Customer being unavailable at the time of delivery
- Failure to respond to courier calls or delivery attempts
If an order is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.
6. Delayed Deliveries
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Public holidays
- Courier delays
- Transportation disruptions
- High-volume sale periods
- Remote-area delivery restrictions
In such cases, we appreciate your patience while the courier completes the delivery.
7. Damaged Packages
If your package appears visibly damaged, opened, or tampered with at the time of delivery, please take photographs or a video before opening the package and contact us as soon as possible.
For damaged or incorrect products, please refer to our Return & Refund Policy.
8. Unboxing Video
We strongly recommend recording a clear unboxing video when opening your package.
An unboxing video can help us investigate claims relating to damaged, missing, or incorrect items.
9. Multiple Products in One Order
If your order contains multiple products, we may ship them together or separately depending on product availability, processing time, and shipping requirements.
If products are shipped separately, you may receive separate tracking details.
10. International Shipping
At present, Sui Dhaga primarily ships orders within India.
International shipping, if available in the future, will be subject to separate shipping charges, delivery timelines, customs duties, taxes, and applicable regulations.
11. Contact Us
If you have any questions regarding your order or shipment, please contact our customer support team with your Order ID.
We will be happy to assist you.
Sui Dhaga
Wear Your Story.